Chapter 9: Managerial Decision Making

What type of decision refers to a specific situation that occurs frequently within an organization and the organization has a set of specific decision rules to apply whenever it occurs?
1. Programmed decision
2. Nonprogrammed decision
3. Unique decision
4. Uncertainty decision
A decision-making model that specifies how a decision should be made is called:
1. suggestive.
2. problematic.
3. figurative.
4. normative.
An informal alliance among a group of managers who support a specific goal of the organization is called a(n):
1. department.
2. coalition.
3. division.
4. directive.
What type of bias is a manager exhibiting when she continues to support a past decision she has made even if the current circumstances no longer apply to the situation that occurred when that decision was originally made?
1. Justifying past decisions.
2. Being influenced by initial impressions.
3. Seeing what she wants to see.
4. Being influenced by problem framing.
The tendency of the people in a group to discourage opinions that are contrary to the majority thinking of the group is called:
1. mass customization.
2. devil's advocate.
3. groupthink.
4. point-counterpoint.